ERP for Services Companies
Six S Partners is very in tune with the challenges of service firms trying to mature their structure and controls to operate their service delivery and maintain operational efficiency. Together with Epicor ERP we have a strong solution that has proven itself across a number of service industries. We recommend, implement and support Epicor ERP and its Service Management tools.
Epicor Service Management solution can optimize customer service with timely response to customer requests and puts knowledge in the hands of customer service personnel. Epicor understands that customers want rapid response service. From initial contact with the customer regarding an incident, to in the field operations, to processing returns quickly and efficiently, Epicor Service Management provides the visibility and accountability your business needs.
Service capabilities include:
- Contract Management
- Service Contracts
- Service Call Center Workbench
- Resource Management
- Service Level Agreements
Field Service Extends the solution with the following:
- Inventory Allocations
- Service call geographical map and dispatch workbench
- Manage Labour charges, Material charges
- Time and Material Billing
- Tracking Service Inventory
- Cost – of – Service
- Automated Dispatching
- Mobile field service – on virtually any portable device.
- Also related :Case Management / CRM Service